Small Things Add Up, Integrations Make a Difference

The Challenge: Disjointed Data & Double Data Entry

Prior to Distru, Eureka’s inventory, sales, and invoices were spread across “an incredible amount of Google Sheets.” This resulted in many issues, such as the depreciation of databases as source of up to date information. There are too many human touch points across too many data access points. You’re “trying to be organized,” but as you scale and the number of spreadsheets expands + the number of people using these sheets, “things get disorganized.” Additionally, all their invoices were on QuickBooks & they had to input that data separately into their orders, as well as wholesale numbers from other spreadsheets. As an operation that is fulfilling a high volume of orders, the action of individually finding information across many different touch points and manually inputting it into sales order orders resulted in a lot of wasted time & many human errors

Small mistakes start adding up over the course of the sales fulfillment process.

A mistake that starts in invoice creation can spill into sales order management, customer relations notes, Metrc compliance issues, and lead to even more headaches. The fact that the data is disjointed and can result in mistakes is a problem itself, but the bigger issue is the resulting impact it has on their business. These errors affect their relationships with their customers, and the last thing they want is to be on bad terms with a client due to a miscommunication. End of the day, the more these mistakes are made, the more it hurts Eureka's bottom line.